General definitions:

The customer making the booking and all parties in the group are referred to as "the Guests".

The owners of Bronte Cottage and their representatives are referred to as "the Owners"

Bronte Cottage, including all fixtures, fittings and all other items contained therein; the garden including any furniture, plants or ornaments; are referred to as "the Property"

The rental period is referred to as "the Holiday".

Duration and Times of Rental

Rentals commence at 4.00 pm on the first day of the rental and end at 10.00 am on the day of departure unless otherwise agreed.

The usual changeover days are Fridays and Mondays. Other days may be possible off peak, please ask and we will do our best to accommodate your requirements.

The holiday period booked will be stated on the Booking Confirmation provided to the Guest when they book.

The holiday period can not be extended unless the Owners give written approval.

The Guests will be liable for any cost of whatever nature incurred because of an unauthorized extension of the Holiday period.

Deposit

If a booking is made 8 calendar weeks or more before the Holiday is due to start, a deposit of £75 of the rent is payable within 7 days of the booking.

If a booking is made less than 8 weeks before the Holiday is due to start, the full rent, must be paid within 7 days of booking.

Should the Owners reject a booking request, any deposit or rent paid by the Guest will be refunded immediately.

If the deposit or the full rent is not received with 7 days of the provisional booking being made, then you risk the cancellation of your booking.

Final Payment

Unless otherwise agreed by the Owners, the price for the Holiday shall be the rent for the property as set out on the Prices.

As soon as the booking is confirmed, the person making the booking is liable for payment of the balance of the rent.

Payment of the rent is due in full 8 calendar weeks before the start of the Holiday (‘the Due Date’).

If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.

Changing a Booking

The Guest may change the date of the Holiday (without incurring a charge) providing the property is available for the new dates and a minimum of 4 complete calendar weeks notice before the date of the original Holiday is given.

The Guest may change the date of the Holiday providing the property is available for the new dates with less than 4 complete calendar weeks notice before the date of the original Holiday.

However, this will incur a £20 administration charge payable as soon as the booking is changed. Failure to pay the administration charge within 7 days will be treated as a cancellation and could result in the loss of the Holiday.

Cancellation by Guest

A Guest who wishes to cancel the Holiday must notify the Owners in writing or by email as soon as possible (‘Cancellation Notice’).

The £75 deposit is not refundable under any circumstances.

If the cancellation is made with 4 or more full calendar weeks notice prior to the Holiday then the full rent (minus the deposit) will be refunded if it has been paid.

If the cancellation is made with less than 4 full calendar weeks notice prior to the start of the Holiday, then the Owner's will only make a refund of the balance if the cottage is re-let. This re-let rate will determine the value of the refund.

As this maybe at a significantly reduced rate. It is recommended that holiday insurance is taken out to cover for this eventuality.

Price Changes

The Owners make every effort to ensure information on the website is accurate.

However, the Owners reserve the right to amend prices quoted on the website due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be given the option to cancel the booking with a full refund (including deposit).

Method of Payment

There are a number of payment options.

Payments may be made by cheque, which should be sent in the post, and made payable to C.A. Jones.

Post-dated cheques are not acceptable.

Payments can also be made by Credit or Debit card via PayPal (PayPal account not required, but valid email address must be supplied).

Any charges raised against the Owners by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest who is liable to reimburse the Owners within 7 days of receipt of notification from the Owners.

Overseas Bookings

Overseas Guests may pay in Sterling by cheque drawn on a UK bank or by credit card via PayPal. Any charges for payments from overseas will be passed on to the Guest.

The Guest's Obligations

The Guests agree:

To pay for any losses or damages to the property caused by the Guest or a member of their party (reasonable wear and tear excluded);

To take good care of the Property and leave it in a clean and tidy condition at the end of the Holiday;

To permit the Owners reasonable access to the property for maintenance purposes or emergency repairs;

Not to part with possession of the property, or share it, except with members of the party named when making the booking;

Not to sell or transfer the booking to another party without prior agreement from the Owners;

Not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less;

Not to cause an annoyance or become a nuisance to occupants of adjoining premises;

Not to smoke anywhere inside the cottage;

Not to light any fires or fireworks in the garden

Cancellation by the Owners

If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, we will inform you as soon as possible. All rent and charges paid in advance by the Guest will be refunded in full.

Force Majeure

We regret that we cannot accept liability or pay any compensation for damage or loss to the guest, where we are prevented from meeting our contractual obligations as a result of circumstances arising outside our control.

Complaints

All complaints must be notified to the Owners as soon as reasonably practicable.

The Guests must allow the Owner the opportunity to put the matter right. The Owner will take immediate action to resolve the issue.

Electricity & Gas

All utilities are included in the tariff rate payable. However please consider the environment when using the resources.

Pet Policy

Small well behaved dogs will be considered. The owner must provide all necessary equipment for the animal and accept responsibility for any damage caused. Assistance dogs, are most welcome.

Linen

Bed Linen is provided and is changed between Holidays.

When the Holiday is longer than a week in duration a change of linen is provided weekly. Towels are also provided.

Breach of Contract

Ending the Holiday by either the Owner or the Guest does not affect that party’s other rights and remedies.

If there is a breach of any of these conditions by the Guest or any of their party, the Owners reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

If there is a breach of any of these conditions by the Owners, then the Guests have the right to end the Holiday and leave.

Authority to Sign

The person who makes the Booking certifies that:

He or she is authorized to agree the Booking Conditions on behalf of all persons named as guests, including those substituted or added at a later date;

He or she is over eighteen years of age and a member of the party intending to occupy the property;

Agrees to take responsibility for the party occupying the property. The owners cannot accept responsibility for loss or damage to hirer's property or by personal injury, or damage to vehicles parked at hirer's risk.

Lost Property

Unfortunately we cannot accept any responsibility for any lost property.

If property is thought to have been lost in the cottage please notify us as soon as possible, so that a thorough search can be made.

If the property is found we will post it on at the guest's expense (postage costs must be paid in advance). Otherwise the property can be collected from us within 3 months.

Failure to pay for postage or collect the property will result in the property being disposed of.